# How to Show Up in ChatGPT: HubSpot's Winning AEO Playbook | GROW EUROPE 2025 | HubSpot Live

Tom Brewer
Table of Contents

These notes are based on the YouTube video by HubSpot Live


Key Takeaways

  • Answer Engine Optimization (AEO) is an emerging key demand‑generation channel; it’s expected to play an increasingly large role as AI‑driven answer engines grow, and many experts project that by 2028 a substantial share of answer‑engine traffic will originate from ChatGPT‑style LLMs.  For a deeper dive, see our overview of Answer Engine Optimization (AEO) and how to get your brand found in AI search.
  • Human‑first, hyper‑specific content outperforms broad “ultimate guide” assets for AI visibility.
  • AEO lives in the Amplify stage of HubSpot’s Loop Marketing Framework and requires a mix of content, technical, and off‑site tactics.
  • Query fan‑out and personalized memory are core AI behaviors that dictate how answers are synthesized.
  • Success is measured by AI visibility, AI share of voice, AI citations, and AI referral demand—not just traditional SEO rankings.

Important Concepts

1. Answer Engines & Query Fan‑Out

  • When a user asks a question, the engine often breaks it into multiple sub‑questions (fan‑out) and gathers answers for each before synthesizing a single response.
  • Example: “Best place to go after Grow” → sub‑queries about bars, late‑night food, casual meet‑ups, price limits, etc.

2. Memory & Personalization

  • LLMs incorporate a user’s past interactions (search history, clicks, connected apps, emails, etc.) to tailor each answer.
  • This makes AI‑generated results highly personalized, raising the bar for relevance and authority.

3. Loop Marketing Framework – Amplify Stage

  • The Amplify stage is where AEO tactics live, focusing on expanding brand visibility beyond owned channels into answer‑engine recommendations.

AEO Content Strategy

1. Shift from Broad Guides to Laser‑Focused Answers

  • Replace “ultimate guide” pieces with content that directly answers a single buyer question.
  • Aim for 10 focused assets for every 1 broad guide.
  • When building those assets, follow the proven steps in our How to Build a Page AI Will Love (AEO Checklist) to ensure each page is AI‑ready.

2. Persona‑Stage Grid (3 × 4 matrix)

PersonaAwarenessConsiderationEvaluationDecision
Marketing Manager – 200‑person logistics firm“How do I generate leads without a budget?”“Top tools for lead scoring”“HubSpot vs. competitor X for lead scoring”“Can HubSpot automate lead scoring for my team?”
Sales Ops Director – SaaS
  • How to build:
    1. List specific buyer personas (include industry, company size, role).
    2. Add the four funnel stages down the left side.
    3. Populate each cell with the exact question the persona asks at that stage.

3. Sources for Question Discovery

MethodWhat it Gives YouTips
Keyword tools (Ahrefs, SEMrush, Search Console)Volume‑based proxy for interestUse as baseline when AI query data isn’t available
Social listening (Meltwater, Common Room)Real‑world question phrasing from Reddit, Quora, YouTube, InstagramCapture natural language
CRM & sales transcriptsHighest‑intent, product‑specific queriesInterview reps if transcripts are missing
  • Tag, sort, and map each question to the funnel stage. A simple spreadsheet or a HubSpot Project can serve as the repository.

Technical Checklist for AEO Pages

#Checklist ItemWhy It Matters
1Answer first – place the full answer in the opening sentenceAI looks for a concise, direct answer to validate relevance
2Expand in 2‑3 short paragraphs – provide context, definitions, methodologySignals depth and credibility
3Reference original data – stats, case studies, CRM insightsAI favors novel, citable information. See our ultimate guide to AEO: How to get ChatGPT to recommend your product for examples of data‑rich citations.
4Add an FAQ section – 3+ sub‑questions, each with its own H3/H4 headingCaptures fan‑out queries in one page
5Use rich structure – bullet lists, tables, explicit headersMakes the content “lazy‑reader” friendly for AI
6Chunkable sections – each paragraph should stand aloneAI reads passages (“chunking”) independently
7Tie every point back to the product – embed product relevance in each paragraphReinforces why the answer points to your brand

Tip: Run a quick “Taco Bell test” – can each section be understood without the surrounding text? If not, rewrite for independence.

Off‑Site Authority & Mentions

  1. Mentions > Backlinks – Answer engines prioritize brand mentions (e.g., Reddit, LinkedIn, review sites) over traditional hyperlink authority.
  2. Target high‑impact sources – Use tools like XFunnel to find answer‑engine‑cited articles where your brand is absent. Prioritize outreach to those publications.
  3. Message‑rich mentions – Ensure any mention includes product‑specific language that aligns with your positioning; hyperlinks are optional.
  4. Leverage UGC platforms – Boost presence on G2, Capterra, TrustRadius with feature‑specific reviews; AI often pulls directly from these sources.
  5. Human‑first channel seeding – Partner with YouTubers, newsletters, LinkedIn thought leaders to embed your product in context‑rich content that AI later trains on.

🔗 See Also: Pieter Levels’ Genius Programmatic SEO Strategy Explained

Measuring AEO Success

MetricDescriptionHow to Track
AI VisibilityWhether your brand appears in answer‑engine responses for target queriesUse HubSpot AEO Grader (free) or XFunnel
AI Share of VoicePortion of AI‑generated recommendations that name your brand vs. competitorsCompare visibility counts across engines
AI CitationsFrequency your content is quoted as a source in AI answersXFunnel citation reports
AI Referral DemandVisits, leads, and sales originating from AI interactionsAdd a checkout survey question “How did you hear about us?”; track via HubSpot’s AI Referral source type
  • North Star: AI Visibility – drives downstream conversion.
  • Complementary: AI Share of Voice helps interpret platform‑wide shifts (e.g., a dip in overall visibility may be platform‑wide, not a brand issue).

💡 Related: What Is AEO? How to Get Your Brand Found in AI Search | Field Notes

Summary

  • The rise of answer engines like ChatGPT is reshaping demand generation; traditional SEO alone won’t cut it.
  • HubSpot’s AEO framework combines hyper‑specific, persona‑stage content, AI‑friendly technical structure, and mention‑focused off‑site authority.
  • Building a persona‑stage grid, mining questions from multiple sources, and following a strict page checklist are the tactical foundations.
  • Off‑site work shifts from backlinks to brand mentions with product‑aligned messaging and UGC amplification.
  • Success is measured with a new AI‑centric scorecard: visibility, share of voice, citations, and referral demand.

By adopting these practices now, marketers can position their brands to capture a growing share of answer‑engine traffic in the years ahead, turning AI‑driven buyers into high‑value customers.

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# Frequently Asked Questions

What is Answer Engine Optimization (AEO) and how does it differ from traditional SEO?

AEO focuses on getting your content selected by AI‑driven answer engines (like ChatGPT) rather than ranking on keyword‑based search results. While SEO aims for visibility in a list of links, AEO strives for inclusion in the synthesized answer that the model returns to a user query. This shift means optimizing for concise, direct answers and AI‑specific signals such as citations and share of voice.

How can marketers transition from broad “ultimate guide” assets to the laser‑focused content required for AEO?

Start by mapping each buyer persona and funnel stage to a single, high‑intent question, then create a dedicated page that answers that question in the first sentence. Follow the 10‑to‑1 rule: for every broad guide, produce roughly ten hyper‑specific answer pages. Use the AEO checklist to ensure each page includes a clear answer, short supporting paragraphs, and structured data that AI can parse.

What are the most important technical checklist items to make a page AI‑ready for AEO?

Place the full answer in the opening sentence so the engine can quickly validate relevance, then expand with 2‑3 concise paragraphs for context. Add schema markup (FAQ or Q&A) to signal the question‑answer relationship, and ensure the page loads fast, is mobile‑friendly, and uses clean HTML headings. Finally, include authoritative citations and internal links that reinforce the page’s credibility for the AI.

How does “query fan‑out” influence AI answer generation, and what can we do to capture those sub‑queries?

When a user asks a broad question, the engine breaks it into multiple sub‑questions (fan‑out) and pulls answers from different sources before synthesizing a response. To capture this, embed answers to likely sub‑queries within the same page using clear headings and bullet points. Tag each sub‑answer with relevant schema and keywords so the AI can match each fragment to the corresponding fan‑out component.

Beyond traditional rankings, which metrics should be used to measure the success of an AEO strategy?

Track AI visibility (how often your page appears in AI‑generated answers), AI share of voice (percentage of answers in your niche that cite your brand), and AI citations (number of times the engine references your content). Also monitor AI referral demand, which measures traffic that originates from AI answer clicks, and compare conversion rates to those from organic search to gauge quality.

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